Legal

Reliance on website content

At AA Grewal and Aggarwal Solicitors, we strive to ensure that the information on our website is accurate and current. However, due to the rapid pace at which laws can change, inaccuracies or omissions may occasionally occur. While our website aims to provide helpful material, it should not be seen as a substitute for legal advice. We advise against relying solely on the information provided here without verifying its accuracy or consulting with a legal expert to obtain advice specific to your circumstances. Consequently, we accept no liability for any actions taken based on the information found on our website.

Links to Third-Party Websites

We provide links to third-party websites solely for your convenience. The inclusion of any such link does not imply endorsement of the linked website or its content. AAGA Solicitors is not responsible for the content, security, or practices of any external sites.

Cyber Crime and Scams Awareness

With the rise of cyber crime, vigilance is crucial. Scammers often use sophisticated tactics to appear credible, including impersonating legal professionals and law firms to deceive you into parting with money and personal information. These scams can manifest through emails, texts, calls, or direct mail, often appearing legitimate and convincing.

Protecting Yourself

  1. If someone requests sensitive personal information or money, or notifies you of changes to important business details via email, be skeptical.
  2. Carefully check the authenticity of any unexpected communications purportedly from AA Grewal and Aggarwal Solicitors, or employees.
  3. If in doubt, contact us immediately at info@aagasolicitors.com

Victim of a Scam

If you fall victim to a scam, while Aaga Solicitors cannot assist in recovering lost funds, we urge you to report the incident to the police through https://www.actionfraud.police.uk/. Although we are not liable for losses incurred due to scams, we take these matters seriously and will report incidents of scams and identity fraud to both the police and the Solicitors Regulation Authority. For ongoing updates and information regarding current scams, particularly those involving legal practitioners, visit the Solicitors Regulation Authority’s scam alerts page at https://www.sra.org.uk/consumers/scam-alerts/.

Complaint Procedure

At AA Grewal and Aggarwal Solicitors, we are deeply committed to providing exceptional legal services to all our clients. We understand that sometimes things may not go as planned, and it is crucial for us to hear from you in such instances. Your feedback is invaluable as it helps us to uphold and improve our standards, ensuring we continue to meet your expectations.

Initial Steps

Should you have any concerns, we encourage you first to discuss them directly with the person handling your case. This initial step often facilitates a quick and effective resolution. However, if your concerns are not satisfactorily addressed, please do not hesitate to escalate the issue to Mr. Ajay Aggarwal by providing a detailed account of your complaint at aaggarwal@aagasolicitors.com. We want to reassure you that raising a concern or complaint will in no way affect the handling of your case. Your trust in our services remains our priority.

Complaint Resolution Process

  1. We will acknowledge receipt of your complaint within 7 working days. If necessary, we may contact you to clarify or gather additional details. You will be informed about who is handling your complaint along with the contact details of the Legal Ombudsman.
  2. We will log your complaint in our central register and open a dedicated file within 7 working days. Mr. Aggarwal will begin a thorough investigation within 14 working days. This process typically includes reviewing your file and, where needed, discussing the issue with the relevant personnel involved in your case.
  3. If you prefer to discuss your concerns in person, we will arrange a meeting within 14 working days from the receipt of your complaint. Following this meeting, Mr. Aggarwal will send you a written summary
    of the discussions and any resolutions agreed upon within another 14 working days.
  4. If a meeting is not feasible or desired, Mr. Aggarwal will send you a comprehensive written response detailing his proposed solutions within 4 weeks of your initial complaint. If the resolution does not meet
    your satisfaction, you are welcome to request a review of the decision.
  5. Mr. Aggarwal will revisit his initial decision, and within 14 working days of concluding the review, you will receive a final statement from the firm outlining our stance and explaining our reasons in detail.

Legal Ombudsman

If you are still dissatisfied after our final response, you have the option to
escalate your complaint to the Legal Ombudsman, provided you do so:

  1. Within six months of our final response, and
  2. Within three years from the act or omission, or from when you should have reasonably become aware of it. 

For more details or to initiate a complaint with the Legal Ombudsman:
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 (9am to 5pm)
Email: enquiries@legalombudsman.org.uk

Reporting Misconduct

If you have any concerns about our conduct, such as dishonesty, financial mismanagement, or discrimination, please reach out to the Solicitors Regulation Authority (SRA) at https://www.sra.org.uk.

Phone: 0370 606 2555 (available from 8am to 5pm, Monday to Friday)


Address: Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN.

 

At AA Grewal and Aggarwal Solicitors, we take all feedback seriously and are dedicated to continually enhancing our services while upholding the highest legal and ethical standards. Your trust and satisfaction are paramount to us

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